Refund policy

Returns and refunds

We want you to be happy with what you bought. Because skincare is a personal-care category, our returns policy follows the standard for it.

Unopened items — 30 days

If an item is unopened, unused and in its original sealed packaging, you may return it within 30 days of delivery for a full refund of the product price. Return shipping is arranged and paid for by you. We recommend a tracked service, as we can only refund items that reach us.

Opened items

For reasons of hygiene and safety we cannot accept returns of opened or used skincare. This does not affect your rights where an item is faulty or not as described.

Damaged, faulty or incorrect items

If your order arrives damaged, leaking, past its date, or is not what you ordered, contact us within 14 days of delivery with your order number and a photo. We will replace it or refund it in full, whichever you prefer, at our cost. You do not need to send it back.

How to start a return

Email us with your order number and what you would like to return. We reply within one business day and send you the return address. Please do not send anything back before contacting us.

When you receive your refund

Once we receive and inspect the returned item, we issue the refund to your original payment method within 5 to 10 business days. Timing after that depends on your bank or card issuer.

Cancelling an order

Orders can usually be cancelled within 1 to 3 business days of being placed, before they ship. Email us as soon as possible and we will stop the order if it has not yet left.