Contact information
Contact us
We answer every message ourselves.
hello@oluneskin.store
When we reply
Monday to Friday, within one business day. Messages sent at weekends or on US public holidays are answered the next working day.
If your message is about an order
Please include your order number. It begins with # and appears at the top of your confirmation email. It saves us both a round of messages.
We can help with
- Where your order is, and anything that went wrong with delivery
- Returns and refunds under our policy
- Choosing between products, and how to fit one into what you already use
- Full ingredient information on anything we sell
We cannot help with
We are not dermatologists. We cannot diagnose a skin condition or advise on interactions with prescription medication. For that, please speak to a doctor or pharmacist. If you tell us what they say, we will gladly point you to the right product, or tell you honestly that we do not have one.